Policies at The Palms Cliff House Inn

Cancellations: We have a 20-day cancellation policy.  If you cancel your reservation prior to 20 days before your arrival, your deposit will be returned to you less a cancellation fee of 10% of the entire reservation ($50.00 minimum).  If you cancel within 20 days of your arrival, your deposit will be forfeited.  Late arrivals, no shows within 4 days of arrival, or early departures will be charged for the full length of the reservation.  Reservations may be rescheduled without penalty prior to the 20-day period. 
This cancellation policy is firm and no exceptions will be made.

Reservations made via Travel Agents, must be cancelled thru the travel agent, our cancellation policy still applies .

Smoking: In compliance with Hawaii State Law, All of our rooms are non-smoking rooms. If you smoke in your room you will be charged a $250.00 cleaning fee as well as be subject to State fines. Smoking is not permitted on the estate of The Palms Cliff House Inn. We are a Non-Smoking Facility.

Currently we accept VISA, MasterCard, Diners Club International, American Express, Discover and JCB cards. No personal or business check are accepted. Balance is due upon arrival.

Booking Commissions: The Palms Cliff House honors a 10% commission to travel agents.

Revervations made through Expedia: Because we are bound by a third party contract, you must make changes or cancelations directly with expedia. We are unable to make changes or cancellations for you. Expedia reservations are for the Orchid and Hawaiian Dreams rooms ONLY.

Other Reservation Notes:
The Palms Cliff House does not accept children under 13 years old.

Guest check in is 3:00pm to 5:00pm, check out is 10:00am. Please call us if you need to make special arrangements, we are happy to accommodate late arrivals but we request you let us know your anticipated arrival time.

In Hawaii, accommodations are subject to a maximum total tax of 11.41% consisting of a Transient Accommodation Tax (TAT) of 7.25% plus a General Excise Tax (GET) of 4.16% applied to retail sales of goods and services.

Merrie Monarch Festival Dates:During the Merrie Monarch Festival, suites are priced at full rate, no discounts, coupons, or kama'ina rates apply.

Discounts:Currently, any reservation specials for discounted room rates are listed on the individual room pages. Additional discounts do not apply to any website published reservation specials. If you wish to use a AAA or AARP(10%) discount, then that discount is applied to the regular room rates (also listed on the individual room web pages). Only one discount may be applied to each booking. Discounts must be requested at time of booking. No discounts are applied to reservations made through travel agents. There is a 2 night minimum stay requirement for AAA & AARP. There is a three night Minimum stay requirement for the ATA Airlines discount.

Restricted Reservation Dates:
Holiday Season Policy: December 22, 2007 thru January 2, 2008
-Full rates - No discounts, there is a three night minimum stay requirement.
-No breakfast is served on Christmas day and on New Year's Day.
-Christmas day arrivals and New Years Eve arrivals will be handled as late arrivals, Key will be placed in the brass mailbox by the front door.